24 hour cancellations. You are allowed to cancel your reservation all the way up until 1 day prior to the day of arrival (at 4pm). When you call to cancel, ALWAYS get a cancellation number from our clerks to verify.
Check-in Time is 4pm. If your room is ready before 4pm, you are very welcome to check in early. If you give us a valid credit card number, we will hold the room after 3 until as late as you need it to be.
Check-out Time is 11am. We allow some leniency if a noon check-out is requested, but after that, we must charge for the next night’s stay.
ALL ROOMS ARE NON-SMOKING. ALL BALCONIES ARE NON-SMOKING. The only designated area where smoking is allowed on property is outside on the ground floor. A $250 fee will be charged if anyone is caught smoking in the rooms or on the balconies.
NO PETS. We do charge a $250 fee if any pet is found in the room unless it is a service dog in compliance with ADA rules & regulations.
A valid credit card number is required in order to make a reservation. We do NOT charge your card at the time your reservation is made. On the day of arrival, we will pre-authorize the card given for the amount of the stay. This is not a charge, but rather a hold on the card to guarantee our payment. Upon arrival, if you wish to switch to a different card or pay cash, you may do so, and the hold on the card in the amount of your stay will be released. PLEASE NOTE: If you decide to pay on cash only, a $200 cash refundable deposit will be required as a damage deposit. This deposit is returned after room inspection at check-out. PLEASE ALSO NOTE: Whenever a preauthorization is released (if you decide to pay cash, or switch to another card), it may take anywhere from 1-3 business days for the bank to release the hold.
Local residents: Unfortunately, we do not rent to local residents of Sevier and Cocke counties. Some other local areas require a $200 refundable cash deposit at check-in. Please check with your booking representative to see if your stay will require a deposit.